As clinicians, we understand healthcare and the stresses and strains fellow clinicians go through at work. But we are also patients, and understand what the general public face regarding healthcare. With this knowledge and experience, we know how to best engage stakeholders on all projects, to win their support as we conduct user research and develop meaningful solutions to their problems.

Without insight from real users, products will fail to fully appeal to and satisfy the needs of users. This is why we consider research a mandatory step in any project to find out what users do now and what features of the design will make things even easier for them. We do this by going through existing research, or conducting new research such as interviews, focus groups and observational studies.

The use of wireframes and prototypes helps various stakeholders and colleagues visualise designs. This makes conversations about designs much easier. Our team has advanced Axure RP prototypists meaning we can create high fidelity simulations of concepts or existing digital products which are great for usability testing or meetings with stakeholders.

As a means to learn from work completed thus far, or to discover issues that may be overlooked, testing is a vital component of any project successful. We can test designs using high fidelity prototypes, or completed pieces of code. Based on the data we collect from testing, we can provide recommendations to the development team.